Frequently Asked Questions
These are some of the questions clients often ask before booking. They're meant to provide clarity and help you decide whether my services are the right fit for your home and pets.
Where are you located? Nicolas' Home & Pet Services is a mobile, in-home service based in Greater Seattle area. For a list of the areas I serve, please visit the footer of this website or reach out and ask directly.
FAQ's
Do you offer other pet services? No, at this time NHPS is only accepting house and pet sitting requests.
Do you stay overnight in my home? Yes, I stay overnight for all booked sits unless otherwise discussed. Full presence is a core part of my service.
How much time do you spend in the home each day? I provide a high level of daily presence (up to 22 hours per day by request). While I do step out for errands or short periods, the majority of my day is spent in your home caring for your pets and maintaining your routines.
How often will I receive updates while you're sitting? You'll receive updates as often as you'd like — frequent check-ins or a few focused updates. Each message can include photos, videos, and clear notes. For longer sits, I offer a structured weekly update as well. My goal is to match your preferred communication style so you always feel informed and at ease.
Do you require a meet & greet? Yes. I primarily host virtual meet-and-greets to go over routines, discuss important details, and determine whether I’m the right fit for your pets and home. In-person meet-and-greets are an option, but are dependent on my availability.
How do you handle emergencies if they arise? I communicate immediately and follow your instructions, your veterinarian's guidance, or emergency protocols if needed. I also notify you about any home-related issues and take appropriate steps to keep things safe and secure until you return.
Do you have professional cleaning experience? Yes. Before launching NHPS, I worked in professional home cleaning and learned proper techniques and standards. That background shapes how I care for your home.
Do you bring your own cleaning supplies? No. All cleaning supplies must be provided by the client to ensure that the products being used are to your preference and safe for your home and pets.
Do you require a booking deposit? Yes. A 25% non-refundable booking deposit is collected to secure your dates. This helps ensure Nicolas' time and schedule are respected. The remaining balance is due exactly two weeks before the start of the sit.
Are any payments refundable? Yes, depending on when the booking is canceled and when the remaining balance is paid. If the total balance is paid in full more than two weeks before the start of the sit, 75% of the total is refundable, with the 25% booking deposit remaining non-refundable. Once within two weeks of the start of the sit, all payments become non-refundable.
I have more questions, where can I get the answers? Please reach out anytime with any additional questions. I respond to all inquiries within 24 hours. Thank you!